Head of Operations and Delivery at Tech Local

Troy Drummond

Head of Operations and Delivery at Tech Local - an AI-native software agency

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Operations & delivery lead focused on automation, transformation and AI-powered delivery.

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About

Ex–strategy management consultant turned operator & builder. I’ve worked across banking, fintech, non-profit & mining — helping organisations refine strategy, optimise operations & manage large-scale transformation. After several entrepreneurial ventures, I co-founded Tech Local, an AI-native software agency helping companies accelerate through automation & custom AI-powered products. I now serve as Head of Operations & Delivery, leading project execution, quality assurance & process design — while working closely across sales, client management, and product development to ensure alignment from first pitch to final launch. I’m passionate about solving inefficiencies, building scalable systems & using AI to close the gap between great ideas and real-world delivery.

Top skills

Business Analysis • Organizational Culture • Strategy • Operations Management

Experience

Selected roles & highlights

  • Head of Operations & Delivery — Tech Local

    Leading project execution, quality assurance and process design for AI-native software projects while coordinating sales, product and delivery teams to ensure promises translate into launched outcomes.

  • Strategy management consulting

    Counselling banks, fintechs, non-profits and mining groups on organisational design, operating model optimisation and change programmes.

  • Entrepreneurial ventures

    Co-founded companies before Tech Local that tackled inefficiencies across service delivery and operations, which now inform the systems we build for clients.

Education & Causes

Stellenbosch University, Stellenbosch, Western Cape, South Africa

Open to volunteer for: Animal Welfare, Clean Water and Sanitation, Community Improvement, Economic Empowerment, Education, Recreation and Sports, Science and Technology

Contact & Booking

Book a 30-minute working session to explore opportunities, operations reviews or AI-native product delivery support.

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